Are you a local organization interested in participating in Give for Good Louisville? Not sure how to access your organization dashboard? Please take a moment to read through our frequently asked questions below.
For platform assistance, contact the Mightycause support team by:
- Clicking on the "?" icon in the right-hand corner of your screen to browse help topics
- Emailing support@mightycause.com
- Calling 202.800.1618
For general questions or to schedule a 30-minute, one-on-one consultation, please contact the Community Foundation of Louisville team at info@giveforgoodlouisville.org or call 502.585.4649.
Are you a local organization interested in participating in Give for Good Louisville? Not sure how to access your organization dashboard? Please take a moment to read through our frequently asked questions below.
For platform assistance, contact the Mightycause support team by:
- Clicking on the "?" icon in the right-hand corner of your screen to browse help topics
- Emailing support@mightycause.com
- Calling 202.800.1618
For general questions or to schedule a 30-minute, one-on-one consultation, please contact the Community Foundation of Louisville team at info@giveforgoodlouisville.org or call 502.585.4649.
General
What is Give for Good Louisville?
When is Give for Good Louisville?
What is GiveForGoodLouisville.org?
How does the giving day work?
Where can our organization receive exclusive updates about Give for Good Louisville?
What is the Community Foundation of Louisville?
How will the Community Foundation of Louisville promote Give for Good Louisville across the community?
Does the Community Foundation of Louisville endorse each participating organization's mission and programs?
Participation
Who can participate?
What are the benefits of participating in Give for Good Louisville?
When can I register my organization?
How do I register my organization to participate?
Is there an annual fee for organizations to participate?
What happens if I select the wrong registration tier for my organization?
Why is there a fee to participate?
How do I pay the registration fee?
How can our organization be most successful with Give for Good Louisville?
Is Give for Good Louisville right for my organization?
Profile and Platform
How do I access my organization page?
I logged into my account but I cannot access the fundraising features. How do I fix this?
My organization's donation and donor totals do not match what is on the leaderboards. How do I fix that?
How will I know if my organization won a prize?
My organization won a prize, but I don't see it reflected in my organization's totals. Why is that?
When will my organization receive our prize money?
What is a Prize Leaderboard?
Why is my organization listed as unverified on Mightycause?
Can more than one person claim administrative access to our organization's page?
How do I copy over my organization's profile from the previous year?
How do I customize my organization's profile page?
How do I share my organization's profile page?
I made changes to my Giving Day profile/story, and they aren't showing up.
I made changes to my Thank You message, will that appear?
Can I edit one of my peer-to-peer fundraiser's individual fundraising page?
What is a "Donor Retention Report" and how do I find it?
How do I view my organization's disbursements?
What if my disbursement (EFT or check) needs to be re-issued?
How do the cause categories work?
What is Mightycause?
Donors and Donations
Can my organization give out tangible items and prizes to people who donate to us during Give for Good Louisville?
Is there a donation minimum?
What types of donations are accepted?
How much of each donation will go to our organization?
How do I update the donation levels on my organization's donation checkout form?
How and when will my organization receive our donations?
How can my organization access its donor data?
A donor is requesting a copy of their donation receipt. Where can I find that to send to them?
My organization's donation and donor totals do not match what is on the leaderboards. How do I fix that?
What is a uniqe donor vs. a unique donation?
Why are there early and late giving periods?
What donations count towards prizes and when?
What if a donor donates by cash or check to our organization during the week of Give for Good Louisville? Can we count those gifts towards our giving day totals?
A donor didn't mean to give to my organization and would like a refund. What do I do?
What is a "Donor Retention Report" and how do I find it?
Matches
What is a match or matching gift?
What happens when I enter a matching grant on my organization's page?
How do I set up a match?
How will a donor know if their donation was matched?
How do I close a match?
The totals on my page are off! Why is it showing that I’ve raised more money than I have?
Oh no! I forgot to add my match in time! What do I do?
Does the matching grant I upload for my organization count as a gift towards any prizes?
My matching donor/grantor got an email asking them to pay the matching gift, but they’ve already paid my organization. Why did they receive this email?
When donors give to us from their charitable funds at the Community Foundation of Louisville, will their donations count towards a match?