FAQ


Donor FAQ


Q. What is Give For Good Louisville?

Give For Good Louisville, a 24-hour online giving day, is our community’s biggest day of local giving. Hosted by the Community Foundation of Louisville, Give For Good Louisville was created to support the nonprofits doing great work in our community. The Community Foundation invites everyone to tap into their potential to be a force for good. When we come together with gifts big and small, we can change the world around us. That’s what Give For Good Louisville is all about. Join us September 13, 2018!


Q. When is Give For Good Louisville?

Give For Good Louisville is on Thursday, September 13, 2018 from 12:00 AM - 11:59 PM.


Q. Which organizations can participate?

Only IRS approved 501(c)(3) public charities located in Jefferson, Oldham, Shelby, Spencer and Bullitt Counties in Kentucky and Clark, Floyd and Harrison Counties in Indiana may participate. Additionally, if an organization is headquartered in another county, but a significant amount of their work takes place in the eight-county area, they are eligible to participate, but will be asked to provide additional documentation. Schools and churches with proper IRS documentation or a federal identification number/EIN are eligible to participate. Programs or projects that have a fiscal sponsor may participate but must register as a program of their 501(c)(3) fiscal sponsor. All 509(a)(3) supporting organizations must state their designation (type I, II, or III) upon registration and may be asked to provide additional documentation. Please note: private non-operating foundations are unable to participate in Give For Good Louisville.


Q. Why should I give through Give For Good Louisville as opposed to giving directly to the agency?

  1. SPOTLIGHT ON NONPROFITS - Each year, the Community Foundation pulls their resources to spotlight and raise awareness for the local nonprofit sector. By coming together as one community, we are able to leverage our resources to promote the good work of our community’s nonprofits.
  2. SUPPORT - Give For Good Louisville exists to support, equip, and serve the local nonprofit community by providing trainings, fundraising tools, best practices, and other resources to help them raise money. Our goal is to equip every organization with the tools they need to fulfill their important missions.
  3. YEAR-ROUND TOOLS - By partnering with the GiveGab platform, the Foundation is providing access to year-round online fundraising pages, which provides nonprofits with an online donation system with peer-to-peer fundraising and robust features. It also gives all nonprofits the opportunity to engage their Give For Good Louisville donors all year long with a platform that provides a great user experience that makes giving fun and easy.
  4. LEVERAGE - Last year, Give For Good Louisville provided over $290,000 in bonus & prize pool funds for organizations that participated in the biggest day of local giving. This money was spread among the different size participants and enabled agencies to maximize their efforts! For organizations of all sizes, prize money can be a game changer.
  5. COMMUNITY & FRIENDLY COMPETITION - Giving is contagious and by creating an entire event dedicated to supporting our nonprofits via social sharing, we can come together as a community and encourage our friends and family to give to the causes we love the most. According to our nonprofit survey, in 2017, 67% of respondents reported acquiring new donors through the giving day. For organizations who participated previously, 37% of respondents reported success in transitioning new donors to recurring donors. With so many nonprofits to discover, there’s something for everyone! In fact, 24% of respondents to our donor survey reported supporting organizations they knew of but had not supported previously and 9% reported supporting organizations they discovered through the giving day.

Q. Who can donate?

Any individual, business, foundation, or organization with a credit card (American Express, Discover, MasterCard, and Visa), a computer or other mobile-enabled device (i.e., a computer, iPad, or smartphone), and access to the Internet may donate via giveforgoodlouisville.org. Donations through the Give For Good Louisville online portal to charitable nonprofit organizations are tax-deductible and cannot be refunded. Contributions on September 13, 2018, may be made via credit and debit card only. Community Foundation of Louisville fund holders can use their funds at the Foundation to participate in Give For Good Louisville through their MyFund account. Fund holders will be able to designate grants to participating nonprofits July 25 through 3:00 p.m. on September 8.


Q. How will donors be able to search for and donate to a nonprofit?

Donors will be able to search for a nonprofit at www.giveforgoodlouisville.org by name, category, or location. They can also view and learn more about participating organizations right in our Giving Guide.


Q. If I am a Community Foundation of Louisville fund holder, how can I make a gift?

Community Foundation of Louisville fund holders can use their funds at the Foundation to participate in Give For Good Louisville by making gifts through their MyFund account. Fund holders will be able to designate grants to participating nonprofits July 25 through 3:00 p.m. on September 8.


Q. What is considered an eligible gift?

Gifts made online with a credit card on September 13, 2018 will be accepted. Gifts by check, cash, or stock cannot be accepted as a part of this event. Give For Good Louisville is designed to generate new support, not to pay off existing pledges. Donations may not be used to pay for anything that might be perceived as a tangible benefit to the donor – including dinner tickets, membership fees, golf fees, admission tickets, or other gifts. All gifts are tax deductible, irrevocable, and for the unrestricted use of the nonprofits.

Q. Is there a minimum or maximum credit card gift?

The minimum donation is $10. The maximum gift will be determined by the donor’s credit card limit. Any donor that anticipates making large credit card donations during the giving day should contact their credit card company for pre-authorization.

Q. Are gifts tax deductible?

All gifts are tax deductible and will be for the unrestricted use by the recipient organization.

Q. How will donations be distributed?

Each online donation made to a participating nonprofit will be disbursed directly from GiveGab’s payment processor, Stripe, via direct deposit within 3 business days. All offline donations received through Community Foundation donor funds plus bonus, prize and incentive funds earned, will be mailed to the nonprofits by October 13, 2018.


Q. How will a donation be reported on the donor's credit card statement?

The statement will show a charge for each organization that the donor supported. It will show the name of the organization that was donated to.


Q. How much of my donation goes to the nonprofit?

GiveGab retains a 2% campaign management fee from all credit card donations on the giving day, capped at $20 per donation. Credit Card processing fees are an additional 2.2% + $0.30 for (MasterCard, Visa, Discover, and American Express). The Community Foundation of Louisville does not receive any of these fees. 100% of all donations are tax-deductible for the donor. Donors may opt to cover the fees before finalizing their transaction. Data shows that a majority of donors (65% per GiveGab’s data) elect to do this, but this is ultimately up to the donor. All online donations will be officially receipted for tax purposes automatically through GiveGab under the name of the nonprofit receiving the funds.


Q. Can donors designate how a nonprofit should use their gifts?

No. Give For Good Louisville gifts are considered unrestricted gifts to the nonprofit.


Q. Who will receive my contact information?

The organization(s) you choose to support will have access to your name, email address, and mailing address. This information is used solely to send thank you messages, provide the option to receive future notifications, and to notify you of future activities.

You do have the option to make your donation and/or your name anonymous during Give For Good Louisville. Anonymous donations will be displayed as "Anonymous" on the organization's page. The nonprofit will receive your name, email address, and mailing address, but they will be notified that you have chosen to remain publicly anonymous. At the time you donate, you also have the option to remain completely anonymous to the organization, in addition to the public, so that they do not receive any personal information.


Q. Do I need to create an account with GiveGab?

No, you do not need to create an account to make a donation. The benefits of creating an account include having your tax receipts collected in one location, being able to track your donations, following the charities you support, and engaging in future volunteering and fundraising opportunities. Your tax receipt will be emailed immediately upon processing your online donation. To claim a donation as a deduction on U.S. taxes, you should retain the donation receipt as an official record.


Q. Can I make donations via a mobile device?

Yes! Simply visit www.giveforgoodlouisville.org on your mobile device.


Q. What if my preferred organization is not listed?

You can directly contact the organization to make sure they are aware of Give For Good Louisville or you can send an email to info@giveforgoodlouisville.org to request that we contact them in advance of 2019. Registration for this year closed on July 13, 2018.


Q. Who is GiveGab?

GiveGab is an online giving platform that helps nonprofits raise money, engage donors, and manage volunteers quickly and efficiently. GiveGab offers a full portfolio of simple and easy-to-use products that allow organizations to function in a more streamlined manner. Your profile on GiveGab is available 365 days a year for fundraising and volunteer management should you choose to use it beyond the giving day.


Nonprofit FAQ


Q. What is Give For Good Louisville?

Give For Good Louisville, a 24-hour online giving day, is our community’s biggest day of local giving. Hosted by the Community Foundation of Louisville, Give For Good Louisville was created to support the nonprofits doing great work in our community. The Community Foundation invites everyone to tap into their potential to be a force for good. When we come together with gifts big and small, we can change the world around us. That’s what Give For Good Louisville is all about. Join us September 13, 2018!


Q. When is Give For Good Louisville?

Give For Good Louisville is on Thursday, September 13, 2018, from 12:00 AM - 11:59 PM.


Q. Are there any extra bonus or incentives to nonprofits participating in the day?

Yes! There are over $300,000 in incentives in the Bonus & Prize Pool. Click this link to see the full schedule and rules.


Q. Who can register?

Only IRS approved 501(c)(3) public charities located in Jefferson, Oldham, Shelby, Spencer and Bullitt Counties in Kentucky and Clark, Floyd and Harrison Counties in Indiana may participate. If your organization is headquartered in another county, but a significant amount of your work takes place in the eight-county area, you are eligible to participate; however, you will be asked to provide additional documentation. Schools and churches with proper IRS documentation or a federal tax identification number/Employer Identification Number are eligible to participate. Programs or projects that have a fiscal sponsor may participate, but must register as a program of their 501(c)(3) fiscal sponsor, provide the sponsor’s EIN, and provide proof of the relationship.

All 509(a)(3) supporting organizations must state their designation (type I, II, or III) upon registration - you may be required to provide additional documentation in order to participate. Please note: private non-operating foundations are unable to participate in Give For Good Louisville.

In order to participate in Give For Good Louisville, your organization needs to be registered as a charitable organization with the Kentucky Attorney General's office, regardless of whether you are based in Kentucky or Indiana. This registration must be completed annually and is different from the Secretary of State registration. During nonprofit registration, you will be required to attest that your organization is in compliance with the Attorney General by checking a box. If it is later discovered that you are not in compliance, you will be removed from the giving day and forfeit your participation fee and any funds raised.

To learn more about your registration status with the Kentucky Attorney General's office, please visit this resources page on GiveGab’s website or the Kentucky Attorney General's website. Please contact the Kentucky Attorney General’s office with any questions.

Nonprofits must register by 5 PM on July 13, 2018, and be approved in order to participate on September 13, 2018.


Q. Why should my organization participate?

Give For Good Louisville is a great way to boost your organization’s fundraising efforts. The Community Foundation of Louisville, GiveGab, and our partner for nonprofit support, Center for Nonprofit Excellence will provide eligible nonprofits the opportunity to reach current and new donors and provides the type of visibility that only this type of community-wide initiative can generate.

To make the most of these efforts, your organization should utilize the platform to ensure your profile is up-to-date and branded to tell your organization’s unique story. The giving day platform also provides features like peer-to-peer fundraising, faster turnaround of online gifts to nonprofits, and matching gift opportunities - all proven to increase dollars raised.

Additionally, your hosts at the Foundation promise valuable training opportunities and a user-friendly online experience for donors and nonprofits alike. Prizes and incentives provided by our generous sponsors will also help attract donors and new dollars on this special day.


Q. Is Give For Good Louisville right for all nonprofits?

Only your organization can determine if this online giving event is right for you. It will take dedicated staff time to make the most of Give For Good Louisville; the dollars do not raise themselves! To make the most of Give For Good Louisville, you need to make sure your organization has someone who can dedicate their time to this effort, donors and staff who are comfortable working in an online environment, and that timing does not conflict with other organization initiatives.


Q. When can nonprofits register?

Nonprofit registration is open June 1, 2018 - 5 PM July 13, 2018.

Early bird nonprofit registration is available June 1, 2018 - 5 PM June 15, 2018.


Q. Is there a fee for nonprofits to participate?

This year there will be a participation fee of $60 for all nonprofits, except during the early bird registration period where the fee will be $25 from June 1 - June 15. This fee helps to support the efforts required to conduct a community-wide event of this scale, including: the superior user experience provided on the GiveGab platform; the toolkit and training opportunities, including a full-day nonprofit training camp featuring experts on topics that will benefit organizations during the giving day and beyond; securing sponsorships that fund our bonus and incentive prizes; providing extensive media exposure; and supporting the midday nonprofit rally at 4th Street Live. All nonprofits wishing to participate must pay the fee with a credit card during the registration phase. We cannot accept any other form of payment.


Q. How do I register my nonprofit to participate?

Search for your organization by name or EIN here. If you do not see your organization listed, you will select the “Add My Organization” button to begin following the steps to create an account and profile for your organization. For more help registering your nonprofit, check out the support article here.


Q. How do I access my organization's page from last year if I am a new administrator?

If you’re having trouble accessing your organization’s page as the new administrator, please write in to our Customer Success team via the blue chat bubble or customersuccess@givegab.com so we can help you gain access right away!


Q. When I check the box on GiveGab to declare state charitable solicitation registration compliance with the Kentucky Attorney General, what am I attesting to?

When you check the box you are attesting (defined as "declaring that something exists or is the case") that your organization is compliant with applicable state fundraising requirements in the states in which you may solicit donors using the GiveGab platform. Note, this is different than the Kentucky Secretary of State registration. If it is later discovered that you are not in compliance, you will be removed from the giving day and forfeit your participation fee and any funds raised.


Q. Do you have additional resources to reference about state charitable solicitation registration?

Yes! Here are a few more resources from Harbor Compliance to help you:


Q. Why do you require the last four digits of the nonprofit administrator's Social Security number and date of birth for a nonprofit's donation payouts?

GiveGab is an online platform that collects, processes, and distributes money in the form of donations from supporters to organizations and are required to abide by the compliance laws that are part of the Patriot Act.

Under these laws, GiveGab must verify that nonprofit administrators are who they say they are and an authorized agent of the nonprofit.

Collecting this information helps us streamline donation processing and payouts with the payment processor (Stripe) and the financial institutions that they work with.

More importantly, we have a duty to our users that when they choose to support a cause with a monetary gift, that money is going where they expect it to go. You can read a full explanation here, including how this information is stored.


Q. Can more than one person claim administrative access on our organization's page?

Yes; however, they must be approved by an existing administrator. All administrators will need to create profiles on GiveGab. Every person who has administrative access will receive emails about updates to their page.

It is important that all contacts who are responsible for actions related to the giving day are added as administrators so key deadlines aren’t missed.


Q. How does my nonprofit transfer our profile information from last year?

Once your organization completes the registration form for Give For Good Louisville 2018, you’ll be directed to GiveGab to create your profile. Before accessing your dashboard, you’ll be asked whether you’d like to copy your profile over from last year. Click the “Copy My Profile” button to do so. You should review and edit your profile once it’s been carried over, so it’s up-to-date for 2018. Should you not wish to copy your profile, you can easily opt out and start from scratch. For help copying your profile over from last year, check out our support article here.

Q. How much of each donation will go to our organization?

GiveGab retains a 2% campaign management fee from all credit card donations on the giving day, capped at $20 per donation. Credit Card processing fees are an additional 2.2% + $0.30 for (MasterCard, Visa, Discover, and American Express). The Community Foundation of Louisville does not receive any of these fees. 100% of all donations are tax-deductible for the donor. Donors may opt to cover the fees before finalizing their transaction. Data shows that a majority of donors (65% per GiveGab’s data) elect to do this, but this is ultimately up to the donor. All online donations will be officially receipted for tax purposes automatically through GiveGab under the name of the nonprofit receiving the funds.

Q. When will we receive the donated funds?

Organizations will receive all online donations, less any uncovered processing fees, within 3 business days via direct deposit as long as the organization’s bank routing and account information has been verified. GiveGab uses a PCI Level I compliant payment service to ensure that all financial data is secure. All offline donations received through Community Foundation donor funds, plus bonus and incentive funds earned, will be mailed by October 13, 2018.


Q. How can our organization access our donor data?

All organizations that participate in Give For Good Louisville will be able to access and download a .CSV file of their donations via their administrative dashboard on GiveGab. The report is updated in real-time and will include the donation payout date for bank account reconciliation, donation information (including a breakdown of the fees), and the donor's name and contact information (unless the donor has elected to remain anonymous).


Q. Where can I receive updates about Give For Good Louisville?

Since Give For Good Louisville is an online event, we encourage nonprofits to frequently visit the resources available on www.giveforgoodlouisville.org. Additionally, we will communicate via email, so be sure the person(s) primarily responsible for your organization’s giving day event is listed as the contact. We will also publicize exciting announcements via our our social network. Follow us at:

https://twitter.com/cflouisville

https://www.facebook.com/cflouisville

https://www.instagram.com/cflouisville

We also invite giving day leaders to join the Give For Good Louisville Group on Facebook via the Community Foundation of Louisville’s Facebook page (under the “groups” tab) to stay up-to-date with information about the day and to share tips with each other.


Q. How can our organization be most successful with the Give For Good Louisville event?

Check out our Nonprofit Toolkit and participate in our Trainings and Webinars to make the most of your organization’s giving day experience - these tools can help you nearly double your donations!


Q. How will the Community Foundation of Louisville promote Give For Good Louisville across the community?

The Community Foundation of Louisville works hard to secure in-kind media, including billboards, radio and TV spots, and printed advertisements. Additionally, the Community Foundation promotes Give For Good Louisville to its donors and other philanthropic friends of the Foundation through its website, direct mail, electronic communications, and social media channels. Last year, we trended on social media all day and generated millions of impressions for the giving day. Promotional efforts for Give For Good Louisville 2018 will begin in May and will continue through the event in September. Follow the hashtag #GiveForGoodLou to stay connected to the online activity.


Q. Who is GiveGab?

GiveGab is an online giving platform that helps nonprofits raise money, engage donors, and manage volunteers quickly and efficiently. GiveGab offers a full portfolio of simple and easy-to-use products that allow organizations to function in a more streamlined manner.